To delete your data from Nitka, send an email to info@nitka.tools. We delete data within 30 business days of receiving the request and send a confirmation.
How to submit a request
- Send an email to info@nitka.tools with the subject “Data deletion”.
- In the email, specify:
- the email of your Nitka account;
- the name of, or link to, the Facebook Page or Instagram account connected to Nitka;
- what to delete: the entire account or a specific Project only.
- Send the email from the address linked to your account. If this is not possible, we will ask you to confirm that the account belongs to you. This protects against deletion of your data by others.
What happens next
- Within 7 business days — an email confirming receipt of your request.
- After confirmation, we disconnect the Pages and accounts, delete access tokens and stop sending events to the Meta Pixel.
- Within 30 business days of the request, we delete the remaining data and send a confirmation email.
Revoke Nitka’s access in Facebook or Instagram
You can also revoke access yourself at any time. After that, Nitka no longer receives new data. To delete data already stored, send an email as described above.
Facebook: Settings & privacy → Settings → Apps and websites → Nitka → “Remove”.
Instagram: Settings and privacy → Website permissions → Apps and websites → “Active” → Nitka → “Remove”.
If you messaged a business that uses Nitka
Nitka processes your messages on behalf of that business. Contact the business directly or write to us at info@nitka.tools, stating the name of the business’s Page or account and your Instagram or Facebook profile. We will forward the request to the business and, where possible, delete the data ourselves.
The conversation itself is also stored by Meta (Instagram, Messenger), and deletion from Nitka does not delete it there.
What is deleted
| Data | When it is deleted |
|---|---|
| Facebook and Instagram access tokens | Immediately after the request is confirmed |
| Conversations, statuses, order cards, notes | Within 30 business days |
| Profile and account settings | Within 30 business days |
| Backups | Overwritten within the following 30 days |
| Invoices and payment data | Retained as required by tax law |
| Anonymized niche statistics | Not deleted: it contains no data that can identify you |
Events already sent to the Meta Pixel are stored by Meta under Meta’s rules; Nitka cannot recall them.
Questions — info@nitka.tools.